Grievance Redressal

Draft — not yet approved

This policy was prepared for Sahaji's review and is not yet in effect. Highlighted text marks information still to be provided or confirmed.

Version 0.1-draft · Last updated 14 October 2026

We want to resolve any problem quickly. This page explains how to raise a complaint and how we handle it, in line with the Consumer Protection (E-Commerce) Rules, 2020.

Grievance Officer

To be confirmed: Grievance Officer: name, designation, phone and email

Address: Basirhat, North 24 Parganas, West Bengal, India To be confirmed: full address with PIN code

How to raise a complaint

WhatsApp or call +91 9091 011 022, or email info@sahajiorganic.com.
Please include your name, phone number, order details and a short description of the problem, with photos if relevant.

How we handle it

We acknowledge your complaint within 48 hours.
We aim to resolve it within one month of receiving it, and we keep you informed along the way.

If you are not satisfied

You may contact the National Consumer Helpline (1915) or approach the consumer commission under the Consumer Protection Act, 2019.